iTech Data Services

Data Capture Outsourcing Amidst COVID-19

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The COVID-19 pandemic has undoubtedly changed the entire world forever in a short period. Drastic changes happened overnight, from restaurants and bars closing to offices shutting. The COVID-19 pandemic has incurred serious blows on global economies, leaving companies and employees no choice but to adapt to keep afloat of this crisis.

Employees all around the country have gotten pushed to work harder, longer, virtually, and in some cases, even more perilously. And businesses of all kinds have got to figure out how to stretch their capital for an undefined period that could go considerably longer than expected.

People have grown heavily reliant on data capture.

COVID-19 lockdowns, on the other hand, forced the closure of numerous outsourcing delivery centers. As a consequence, there was a tremendous delay of work, and companies lost money.

Any crisis has a ray of hope in that it provides the best opportunity for transformation. Realistically, no company can afford to function in the same manner as it did before the COVID-19 outbreak.

Thus, companies must not only do more with less, but they must also do so rapidly and more intelligently to thrive in the ever-uncertain market.


How Data Capture Outsourcing Companies Survived the Pandemic

It is a question of survival for the middle market to be able to adjust fast.

The formula for corporate resilience is relatively complicated: while financial discipline is essential, cost-cutting typically comes at the cost of performance, organizational flexibility. Robotic Process Automation (RPA) and Machine Learning come into play since adaptability necessitates both cost efficiency and operational efficiency.

Prominent data capture outsourcing organizations have utilized RPA and Machine Learning technologies.

Companies can educate the AI-driven “engine” on doing a data input operation using intelligent data capture software. Furthermore, this can swiftly pick up on contextual information and learn to analyze patterns and characteristics in various document types, including bills and transcripts.

Furthermore, it compares data to current systems, adding an extra degree of security that staff cannot duplicate without time-consuming manual searches.

RPA in Document Management and Data Capture

Robotic process automation (RPA) is essentially another application (or an element of an application) that companies can train to interact with other applications in the same way that humans do. RPA solutions usually have a user-friendly graphical interface that allows users to track progress and view the robot in action.

RPA is particularly well suited to jobs that require moving across numerous applications or data sources as its setup does not necessitate unique coding or specialized knowledge. Ultimately, RPA can automate typical document management and data capturing operations, allowing teams to focus on new projects, difficult questions, and business growth.

Machine Learning in Document Management and Data Capture

The data management system (DMS) can learn to detect patterns through repeated exposures to the documents using Artificial Intelligence (AI) and Machine Learning. Within the business, AI can learn how a person manages or files each type of document pattern. For illustration, the AI can recognize bills by looking for invoice numbers, keywords, field labels, and dates, automatically placing them in the appropriate folders, and providing alerts to the appropriate person to complete the procedure.

The DMS may even capture data from all invoices and combine it into a spreadsheet to monitor processing and payment progress. The first port of call will no longer be an afterthought for archiving invoices and payments by implementing these.

Companies may now use AI in their DMS to go through all documents with relative ease, flagging any that contain Personal Identifying Information (PII) and ensuring they get handled securely. The DMS can also assist in guaranteeing that no sensitive papers get left in accidentally unprotected folders. Furthermore, based on the level of security clearance, only authorized employees can access these documents. In addition, there are also audit trails in place to track who has seen or altered these papers.


As COVID-19 hit, societal shifts sparked and spurred all across the world. Governments enacted orders restricting large gatherings of people, limiting in-person company operations, and encouraging people to work from home as much as possible, all within a short time.

As a result, businesses and colleges alike began looking for ways to operate remotely, owing to the internet. While working from home offices, they used numerous collaboration platforms and video conferencing capabilities to stay in touch with their colleagues, clientele, and students.

Technology had become an increasingly significant aspect of the workforce, even pre-pandemic. Businesses saw technology as a useful tool for communicating with customers, allowing for some workplace flexibility, and automating and speeding up procedures.

The widespread onslaught of the COVID-19 pandemic and the elimination of non-essential, in-person meetings has further hastened these adoptions. It forced businesses to explore innovative and emerging digital solutions, such as Data Capture Outsourcing, so that they could continue to operate remotely and still provide excellent customer service.

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