As a US-based document management and data services company, iTech strives to provide consistent quality solutions at a reasonable cost by combining OCR data entry, machine learning services, RPA, and industry-proven best practices.
About iTech Data Service
Our History
iTech began as a data capture outsourcing company, with 24/7 operation and a world-class data team to offer high-accuracy, rapid data entry services in a cost-effective package. We used this model to ensure that companies with time-sensitive operations like EOD check deposits and late-night deliveries receive real-time data updates without needing to fund 24-hour operations. Although this model didn’t involve AI at the time, it set the stage for our evolution into the most tech-forward data outsourcing provider in the USA.
During the COVID-19 pandemic, companies had to respond by rapidly adapting to work-from-home operations, and we were no exception. Instead of simply weathering the storm, we took advantage of the growing innovation in machine learning and optical character recognition (OCR) technology. While OCR had gotten far more accurate at reading documents (especially handwritten docs, which were essentially unreadable by OCR previously), and machine learning had become far more adept at using information to perform valuable business automations, nobody in the data outsourcing market had combined the tool to provide the best possible value for customers.
So, we decided to take a chance and be the first to do it ourselves.
iTech’s Unique Value
Our industry-leading innovations in ML-paired OCR technology allow us to offer industry-leading turnaround time and exceptional cost-efficiency. This, combined with our extensive experience across multiple industries, makes us the best data outsourcing partner in the US.
While most businesses assume that offshoring is a necessary part of cost-effective data outsourcing, iTech has spent almost two decades proving that wrong. Our leadership and data team are all based in Dallas, TX, and we are available 24/7 for our clients. This eliminates tradeoffs like having to issue support requests within a foreign timezone or communication errors due to mismatched phone support access.
We also have all of the highest-level data certifications from US agencies like SOC and HIPAA, and we even have a GDPR certification to meet the standards of European clients.
Leadership Team
CEO: Lakshmi Khandavalli
Lakshmi Khandavalli, CEO is an entrepreneur and business leader with experience in business operations, marketing, digital strategy, and financial management. She is involved in overseeing company operations and supporting the organization’s marketing and digital presence. Her responsibilities include overseeing business strategy, financial and marketing operation. Prior to iTech, Lakshmi founded and operated DesiStyle, LLC, a women’s specialty apparel business.
Lakshmi holds a Master of Science from The University of Texas at Dallas. She brings a collaborative and entrepreneurial approach to her work, with a strong focus on building teams, supporting business growth, and executing initiatives that strengthen organizational performance.
CEO: Lakshmi Khandavalli
Lakshmi Khandavalli, CEO is an entrepreneur and business leader with experience in business operations, marketing, digital strategy, and financial management. She is involved in overseeing company operations and supporting the organization’s marketing and digital presence. Her responsibilities include overseeing business strategy, financial and marketing operation. Prior to iTech, Lakshmi founded and operated DesiStyle, LLC, a women’s specialty apparel business.
Lakshmi holds a Master of Science from The University of Texas at Dallas. She brings a collaborative and entrepreneurial approach to her work, with a strong focus on building teams, supporting business growth, and executing initiatives that strengthen organizational performance.
Healthcare Operations: Biju Narayanan
Biju Narayanan, Chief Operating Officer, iTech India Private Limited (biju@itechindia.co). This practice comprises approximately 150 FTEs operating across iTech’s Chennai, Villupuram and Tirunelveli delivery facilities, delivering healthcare claims processing, verification of benefits, and revenue-cycle operations for US healthcare clients. iTech has delivered healthcare claims processing since 2005, and its principal operational engagement in this area has run continuously since 2008 — an eighteen-year relationship.
Healthcare Operations: Biju Narayanan
Biju Narayanan, Chief Operating Officer, iTech India Private Limited (biju@itechindia.co). This practice comprises approximately 150 FTEs operating across iTech’s Chennai, Villupuram and Tirunelveli delivery facilities, delivering healthcare claims processing, verification of benefits, and revenue-cycle operations for US healthcare clients. iTech has delivered healthcare claims processing since 2005, and its principal operational engagement in this area has run continuously since 2008 — an eighteen-year relationship.
Healthcare Software Engineering:
Navin Kumar Parthiban
Navin Kumar Parthiban, Chief Technology Officer, iTech India Private Limited, under whom all product engineering and AI delivery reports. This arm has delivered clinical and healthcare platforms spanning electronic medical records for inpatient and outpatient care, orthodontic practice management, AI-based diagnostic imaging, chronic disease management, virtual clinical consultation, and national public-health programme reporting. Representative engagements are detailed at §2.3 below.
Together these give iTech two decades of continuous delivery into regulated healthcare environments, covering both clinical software engineering and large-scale healthcare operations — with the compliance posture set out at §4.1 governing both.
Healthcare Software Engineering:
Navin Kumar Parthiban
Navin Kumar Parthiban, Chief Technology Officer, iTech India Private Limited, under whom all product engineering and AI delivery reports. This arm has delivered clinical and healthcare platforms spanning electronic medical records for inpatient and outpatient care, orthodontic practice management, AI-based diagnostic imaging, chronic disease management, virtual clinical consultation, and national public-health programme reporting. Representative engagements are detailed at §2.3 below.
Together these give iTech two decades of continuous delivery into regulated healthcare environments, covering both clinical software engineering and large-scale healthcare operations — with the compliance posture set out at §4.1 governing both.
Our Team
Our Dallas-based team is full of detail-oriented and experienced data capture experts. Our average client tenure is 8 years, which demonstrates our team’s ability to quickly and consistently meet our clients’ needs and ensure they always feel supported.
